What are the different methods of paying?

  1. Payment Card
  2. Direct Debit 


Which cards do you accept?

We accept Visa, MasterCard, and American Express.


Which currencies can I pay in?

You can currently pay in GBP or USD


What are the different payment cycles?

We offer annual billing. Please get in touch with us through support@hibob.com to discuss alternate payment cycles.


If I add new users throughout the year, when will I be charged for them?

You can add new users whenever you like. You will be billed for your new users each month.


What type of users will I get charged for?

You will only be charged for active users.


What happens if I miss a payment, or cancel my direct debit?

If a payment is denied or you cancel your direct debit, we will advise you a payment needs to be made. Your account may be restricted if you do not have funds available when we attempt to take payment.


Do you offer a discount to not-for-profit or charity organisations?

Yes, we do! Contact us at support@hibob.com for details.


How do I cancel my subscription?

Please contact us directly via our chat function or email support@hibob.com to cancel your subscription. We want to know why you're thinking of cancelling, so please contact us at any time to have a chat - we'd be sad to lose you! 


How much time in advance do I need to cancel my subscription?

You can cancel at any time. Your billing will end one month after the date you cancel. e.g. cancel in November, your final bill will be in December. We want to know why you're thinking of cancelling, so please contact us at any time to have a chat - we'd be sad to lose you! 

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