As part of our ongoing efforts to improve our billing area, we are working on a new and improved billing page to provide you with the best experience possible.

With these ongoing efforts, please note that Bob’s Billing page is currently unavailable. Thank you for your patience and understanding while we are working on an improved solution for the new billing portal.

Paying Customers Trial Accounts

For any questions on one of the following topics, please feel free to contact us at

  • Billing
  • Invoices
  • Payment History
  • Update Billing Address
  • Details Update


What are the different methods of paying?

  • Payment Card
  • Direct Debit (only for UK customers)*
  • Bank Wire

Note: Direct Debit is only available for customers currently using this option, in the future DD will be available for new customers as well. 

Which cards do you accept?

We accept Visa, MasterCard, and American Express.

What should I do if I need to change my method of payment?

If you need to change or update the card you are paying you subscription with please contact to discuss the steps required.

Which currencies can I pay in?

You can currently pay in GBP, USD, AUD, or EUR.

What are the different payment cycles?

We offer monthly billing cycles. 

If I add new users throughout the year, when will I be charged for them?

You can add new users whenever you like. You will be billed for your new users each month.

What type of users will I get charged for?

You will only be charged for active users or for the minimum billed amount of users according to agreement.

What happens if I miss a payment, or cancel my direct debit?

If a payment is denied or you cancel your direct debit, we will advise you a payment needs to be made. Your account may be restricted if you do not have funds available when we attempt to take payment.

How do I cancel my subscription?

Please contact us directly via our chat function or email to cancel your subscription. We want to know why you're thinking of cancelling, so please contact us at any time to have a chat - we'd be sad to lose you!

How much time in advance do I need to cancel my subscription?

If you are thinking of not renewing your current subscription please reach out as soon as possible and share with us why. We want to help you succeed. Switching platforms is a lot of work and requires tons of resources, we might be able to solve your issues, so try us before finalizing your decision. If you are sure you want to leave us, let us know and we will make sure you know what to do to export all your data. Please refer to your signed terms with HiBob to see the required notice period for non-renewal of your current subscription and provide us with the needed notice set forth therein.