The Retention Rate KPI is one of a set of vital HR KPIs we have created in bob to help you track and analyze your organizational HR objectives, and optimize processes such as workplace management, employee programs, and more.

Located in the Retention category of KPIs in the Analytics module, the Retention Rate KPI reflects a company's ability to retain its employees. The KPI extracts the percent of employees who stay with the company over a period of time using the following calculation:


The Retention Rate metric provides reflection on the success of your retention efforts and helps you plan for talent replacement. It's the ideal tool for tracking the root causes of a high turnover rate to identify possible problem areas that need fixing.

Note: An additional overlay chart presents the rolling 12 months’ retention rate and is calculated using a 12 month sliding window


How to use the Retention Rate KPI

When you head over to the Retention Rate KPI, you can see the number of retained employees for a particular month, quarter, or year with a range of filters and groupings. Data is displayed for each period in the selected time range.

To get started with Retention Rate KPI, follow these steps:


Step 1: Set up category view settings

You can set bob to view KPI data for a particular month, quarter, or year displayed over any time period. Whenever you configure these settings, it will impact how all of the KPI categories will be showcased in bob.


Step 2: Configure the Retention Rate KPI

Define how you’d like to review the Retention Rate KPI data. You can choose from an array of analytics options to view your data, including condition-based filtering, several different chart types, and more.

  1. To slice, dice and filter your data click on the Grouped By dropdown and choose what to focus on

  2. Click on the arrow to the right of the chart symbol

  3. Click on the desired chart type
    Note: certain chart types may not be available in instances where they are irrelevant to the chosen data set.

  4. Click the subgroups in the legend to deselect them from the view, and click on them again so that they reappear on the chart

  5. Activate the Rolling 12 months toggle to overlay the previous year’s turnover rate over the chart based on the selected Date range

  6. Activate the Values toggle to showcase the numerical value of the data set

  7. Click Apply

Note: activating or deactivating the Over time toggle impacts the available chart types


8. To add additional filters, click the three dot menu followed by Filter
a. Use the dropdowns to select fields and configure conditions to filter by
b. Click + Add condition to create additional rules and repeat as many times as you'd like
c. To remove a condition, hover over it, and click the trash icon that appears to the right of the condition
d. Press Apply

9. To reset your chart configurations, click the three dot menu followed by Reset

10. To download the chart, click the three dot menu followed by Download and then the file type you’d like to download it as. You can export a chart as a .png, .jpeg, .pdf or .svg file.

11. To see the in-depth employee data included in the KPI view you have configured, click View more details under the chart
a. Click on a part of the chart (e.g. one of the bars in a bar chart or a segment in the donut chart). The table below the chart will display the data that specifically matches the grouping you selected, showing all of the people that belong to that group.
b. Use the column picker found in the top right of the table to add or remove employee information in the table

c. Click on the download button to the right of the column picker to download the employee data either as an .xlsx or .csv file

d. Click Back at the top left of your screen to return to the dashboard


Tips for optimizing the Retention Rate KPI data

  • Make sure your employees' start and end dates are up to date

  • Verify that your permissions include viewing other employees' work and lifecycle sections

Need more help? If you're unsure about anything please send us a message through the chat icon below.