Your voice makes it easy to grow an inclusive culture built on trust in your organization. Using an anonymous communications channel encourages people to consult the organization’s representatives regarding misconduct and voice concerns and thoughts without fear of retaliation or negative implications. Accessible on the web and mobile, Bob’s welcoming interface lets people communicate with the organization’s representative while their identity is hidden.

Your identity will remain hidden from the representative at all times while managing your case. Want to learn more about how Your voice maintains your anonymity? See the article, Getting started with Your voice.

How to submit a new case in Your voice

  1. From the Home page, select Discuss anonymously.
  2. Click Open Your voice.
    Note: Your voice is external to Bob to enable you to share any questions or concerns on your mind anonymously.
  3. Enter your message in the text box.
    Tip: Start by generally describing an incident or concern you have. To keep your identity private, avoid mentioning personal identifiers, e.g., specific people/teams.
  4. Click Next.
  5. From the dropdown menus, select the case category, representative to handle the case, and your personal email address.
    Notes:
    • Your organization may have one or multiple representatives that may support one or more categories.
    • Your email address is kept anonymous, but it’s recommended you enter your non-work email address to ensure your privacy. If you enter your company email, a message will appear and recommend using your personal email address (Gmail, Hotmail, etc.).
  6. Click Send message.
    You will receive a verification email from Your voice. You must verify your message via email to send your case to the representative.
  7. Click Verify email in the body of the email you receive.
    Your message will be sent to the Your voice representative selected, and you will receive a copy of your message with your Case ID via email. It is recommended you keep this Case ID for future tracking. You’ll receive an email for each reply and update regarding your case.

Tip: Forgot to mention something? Refer back to the email with the copy of your message and click Send another message.

How to reply to a representative’s response in Your voice

When a representative responds to your message via Your voice, you’ll receive an email containing the representative’s response and a unique link to the Your voice platform regarding your submission. To reply to the representative, follow these steps:

  1. Click Reply here in the email.
    The Your voice platform will open.
  2. Enter your message in the text box.
  3. Click Send message.
    Your message will be sent to the same representative you selected, and you will receive a copy of it along with your case ID via email. You’ll receive an email for each reply and update regarding your case.

Note: You may decide to share your identity or any specific identifiers only if and when you feel comfortable.

FAQs

What do I do if I haven’t received the verification email?

If you did not receive the email, go back to Your voice, then click Resend it. Re-enter your email address, then click Send.