Your Voice makes it easy to grow an inclusive culture built on trust in your organization. Using an anonymous communications channel encourages people to consult the organization’s representatives regarding misconduct and voice concerns and thoughts without fear of retaliation or negative implications. Accessible on web and mobile, bob’s welcoming interface lets people communicate with the organization’s representative while their identity is hidden.

Learn how to submit a new case in Your voice as well as how to respond to replies from your representative in this article.

Want to learn more about how Your voice maintains your anonymity? Go here.

How to submit a new case in Your voice

To submit a new case in Your voice, follow these steps:

  1. Go to the bob homepage and scroll down to the Your voice icon

  2. Click on Discuss anonymously

  3. A popup will appear, to open a new tab with Your voice, click Open Your voice

  4. Enter your message in the text box
    Tip: To keep your identity private, avoid mentioning personal identifiers, e.g. specific people/teams

  5. Click Next

  6. To send your submission to the correct representative:

    1. Click the This case is about dropdown and select one of the categories that best suits what you had described

    2. Select a Representative from the middle dropdown
      Note: there may be one or multiple representatives that may support one or more categories

    3. Enter Your personal email address in the last field on the right
      Note: it’s recommended to enter your non-work email address to ensure your privacy

  7. Click Send message

  8. Check the inbox of the email address you’ve provided as you should receive a verification email from Your voice
    Note: your case has yet to be sent to the representative at this point - you must verify it first via email. If you’ve not received the email, go back to Your voice, and click Resend it. A popup will appear asking you to re-enter your email address. Click Send when you’re done

    1. Click on the Verify email button in the body of the email

Your message is now sent to the Your voice representative you’d selected, and you will receive a copy of it along with your case ID via email. You’ll receive an email for each reply and update regarding your case.

Note:

  • It is recommended you keep this case ID for future tracking

  • Forgot to mention something? Refer back to the email with the copy of your message and click on the button at the bottom to Send another message

How to reply to a representative’s response in Your voice

When a representative responds to your message via Your voice, you’ll receive an email that contains the representative’s response along with a unique link to the Your voice platform regarding your submission. To reply to the representative, follow these steps:

  1. Click Reply here in the email, which will open the Your voice platform

  2. Enter your message in the text box

  3. Click Send message

Your message will be sent directly to the same Your voice representative you’d selected, and you will receive a copy of it along with your case ID via email. You’ll receive an email for each reply and update regarding your case.

Note: you may decide to share your identity or any specific identifiers only if and when you feel comfortable.

Need more help? If you're unsure about anything please send us a message through the chat icon below. You can also check the following article that may help:

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