Why set up Jira provisioning?

bob-Jira integration is used to plan, track and manage projects with your bob HR data connected and synced to Jira. Create a Jira ticket when an employee is created for example, with a customized mapping of bob fields to Jira ticket fields.


*bob currently supports only
Jira Software in the Atlassian Cloud and NOT Jira Service Desk.


How Does It Work?

Based on your configuration, bob can create a ticket based on a number of events that can take place in bob.

Possible bob events to trigger sync:

  • Employee joined
  • Employee created
  • Employee left
  • Workflow triggered

 

Setup

How to set up Jira provisioning

bob uses the Jira API. We recommend that you create a dedicated Jira user account for bob, but you can also use an existing Jira user account if you prefer.

In order to configure a Jira integration, please send us the following information:

  • Jira subdomain.
  • Jira API token.
  • Jira project key.
  • Jira issue type.
  • Jira user email.
  • Your desired field mapping.

Don't know how to create a Jira API token? Follow this link for additional information.

Need more information about Jira issue types? See this link to find out.

Don't know how to determine your company's Jira subdomain? Just follow these steps:

  1. Access Jira in your browser, your URL should be similar to: https://your_domain.atlassian.net/secure/BrowseProjects.jspa
  2. The Jira subdomain is your_domain.

Don't know how to determine your company's Jira project key? Just follow these steps:

  1. In Jira go to Project Settings > Details
  2. The value in the Key field is your project key.

Need more information about user field mapping? You define how bob employee fields will be mapped to Jira ticket fields. See the sample table below:



Sample user field mapping

Please ensure the field names in bob and Jira match so the information can be mapped correctly. 


Need more help? If you're unsure about anything please send us a message through the chat icon below.

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