If you activated Auto Clock In on your iOS device and you encounter one or more missing entries, here are our recommendations:

  • If your habit is to force-close the Bob app (by swiping it up from the App Switcher, i.e., the screen where you can view your recent open apps), then this can sometimes affect the Auto Clock In functionality. We do not recommend force-closing Bob, and instead it is advised to keep it in the background in standby mode. 
  • If you’ve recently updated your OS, this can sometimes affect  the Auto Clock In functionality. To resolve this, we recommend force-restarting your device through the instructions below
  1. Follow the directions here to find out how to perform the force-restart on your specific model (don’t worry, this will not reset or erase any data from your iPhone).
  2. After your device has restarted, open up the Bob app again.

Please note: Our suggestions are consistent with Apple’s guidelines regarding force-closing apps, as this practice tends to decrease battery life. You can find more info here.

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